I said back at the time of the merger that Parker was destined for failure for two reasons: 1) he'd run the airline under the America West dba US Airways dba American Airline model, which would alienate customers, and 2) his history of scorched-earth labor relations made his promises of labor peace laughable. Leaders have had to make a conscious effort to let go of control and empower teams to do their best work, focused on outcomes rather than merely outputs. I am especially peeved that now Executive Platinums are worth little more than (as one U.S. President once said) "a bucket of warm spit". What happened to customers on the recent LIM-DFW fiasco highlights everything wrong with AA's ZERO lack of customer service model. Doug Parker needs to leave today. Doug Parker needs to go. Cannot, planes these days have less and less aluminum. When AA says "customer", they refer to the source of revenue. Go check it out! If they want to treat their Executive Platinums like "something that got stuck on the bottom of their shoes and they wish they hadn't stepped in it", well, I am going to give up on them, too. Doug Parker is running AA into the ground. American Airlines sub r/ americanairlines. American Airlines (American) made four fundamental changes to its rates. Key outcome metrics include deployment cycle time, change failure rate, and mean time between incidentals—proven indicators of successful digital transformation. Probably a good time to buy some stock. People under him is a different story. Robin Hayes, the CEO of Jetblue, is British. Upgrades??? LOL. This technology is a decades-old system slated for replacement. They do not care!! Domestic flights (except on the 3 class transcon 321) are going down hill while pricing is going up. "It’s an interesting decision to put someone in charge of loyalty, marketing, and sales, in charge of customer experience…". THERE WAS NO CHANGE IN THE ATTITUDE OF AA MANAGEMENT, ALL THESE YEARS LATER. Craig Barton, … Written by Wes Walker on April 3, 2021. To me, here is the biggest quandary that Doug's leadership has created. Then again, he was also in line to be the next CEO at American, and we saw how that worked out…. I have been a long time exclusive American Airlines customer, since 1983 in fact. I do take objection to this part "I don’t think she’s to blame for American’s lackluster customer experience (I think the direction is decided on at a higher level), though I also feel like American could use some new blood in that department.". Is anybody looking to trade a single systemwide cert for a united regional upgrade. AA killed it. On a recent check of fares to LAX to Santiago, I could fly on Aeromexico's brand new 787 via Mexico City for1/2 the ticket price that AA was offering. The merger with US air has cheapened AA, I have seen many EXP switch to other carriers. It's sub-conscious (and exceptional). Prior to joining American Airlines, Curtis was Director of Business Partners and Airline Information Services for Trans World Airlines, providing leadership to IT transition activities as TWA became part of American. Well, they are still focusing on moving metal and crews. Just copying Delta, though, is not what brought AA down to current lows; AA has lacked any vision or strategy in the marketplace.
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